Annette shares in her client's’ vision and offers flexibility to take various paths in order to achieve the required results. Having run a line operation that was customer focused, Annette brings a full understanding of the challenges facing managers. Instead of focusing on the technical aspects of HR, her team understands pragmatic issues around the commercial aspects of running a business and delivers her services accordingly.
One of Annette’s most memorable clients had legal issues maintaining SLAs with their primary customer. Whilst the situation was being resolved through the supreme court, Annette took over the management and operations over a 4 year period without missing any single criteria in the SLAs. Once the legal issues had been resolved, the business had to be de-merged.
This new smaller business consisted of 40 staff and 5 customers. Annette worked intimately with the business and lead the business in sales, service, regulatory and HR, delivering integrated human resource strategies and processes. She rebuilt it over 2 years, successfully growing it to 170 staff servicing 70,000 customers. This new business was then sold and returned $20M to its shareholders. Annette offers these same strategies and processes to the customers of End 2 End Business Solutions.
Scaling up her business, Annette is looking to online technology to take her the next step. She resonates with Richard Branson’s view - that if you look after the staff, they will look after the customers and profits. It is reflective of what Annette has seen and delivered through good human resources practices.
Over the last 4 years, as a member of Coraggio, Annette’s strategic thinking and learning has increased. Annette thrives on taking her clients from being a small entity with few staff and customers to growing them rapidly and delivering profitable returns to shareholders.
Original Article here http://us7.campaign-archive1.com/?u=36a02bd3794feb7684d7f1cdd&id=64d499a57a&e=5d40509c82
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